Privacy Policy
Effective Date: September 3, 2026
Nemo Exterior Cleaners LLC, doing business as Shine Squad (“Shine Squad,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, schedule services, communicate with us, or otherwise use our services.
Information We Collect
We may collect information that you provide directly to us, including:
Your name
Service address and billing address
Email address
Telephone number
Information about your property and requested services
Appointment, estimate, invoice, and payment information
Photographs or other information you provide regarding your property
Communications exchanged with us by telephone, email, text message, website form, or through our customer-management system
Our website and service providers may also automatically collect limited technical information, such as your IP address, browser type, device type, referring pages, pages visited, and general website usage information through cookies or similar technologies.
How We Use Information
We may use your information to:
Respond to questions and estimate requests
Provide, schedule, and manage services
Send estimates, appointment confirmations, reminders, invoices, receipts, and service updates
Communicate with you by telephone, email, or text message
Process payments
Maintain customer and business records
Provide customer support
Request feedback or reviews
Send promotions or information about our services when permitted by law
Improve our website, services, and business operations
Prevent fraud, protect our business, and comply with legal obligations
Text Messages
If you provide your mobile telephone number and consent to receive text messages, Shine Squad may send you messages related to estimates, appointments, service updates, invoices, customer support, review requests, and occasional promotions.
Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us through our website. Consent to receive marketing text messages is not a condition of purchasing our services.
Mobile telephone information and text-message consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may share this information with service providers that help us deliver messages and operate our business, but only as needed to perform those services.
How We Share Information
We do not sell or rent our customers’ personal information.
We may disclose information to trusted service providers that help us operate our business, including customer-management, scheduling, communications, website-hosting, accounting, payment-processing, and technology providers. These providers may use the information only as necessary to provide services to us or as otherwise permitted by law.
We may also disclose information:
When required by law, court order, or legal process
To protect the rights, safety, or property of Shine Squad, our customers, or others
In connection with a merger, sale, financing, reorganization, or transfer of all or part of our business
With your direction or consent
Payment information may be collected and processed by third-party payment processors. Their collection and handling of your information may also be governed by their own privacy policies.
Cookies and Website Analytics
Our website or website provider may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, and improve performance. You may be able to limit cookies through your browser settings, although doing so could affect certain website features.
Data Retention and Security
We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with applicable laws.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no electronic transmission or storage method can be guaranteed to be completely secure.
Your Choices and Privacy Requests
You may request that we update or correct your contact information or ask questions about the personal information we maintain. You may also ask us to delete certain information, subject to legal, accounting, contractual, and legitimate business-record requirements.
You may unsubscribe from promotional emails by following the unsubscribe instructions in the email. You may opt out of text messages by replying STOP.
To submit a privacy request, contact us through the contact form at www.shinesquadtx.com. We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website and services are intended for adults seeking property-related services. We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to websites or services operated by other organizations. We are not responsible for the privacy practices, security, or content of those third-party websites.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal obligations. The updated policy will be posted on this page with a revised effective date.
Contact Us
If you have questions or concerns regarding this Privacy Policy or our handling of personal information, please contact:
Nemo Exterior Cleaners LLC - dba Shine Squad
Website: www.shinesquadtx.com